Setting the Table

Setting the Table Author Danny Meyer
ISBN-10 9780061868245
Release 2009-10-13
Pages 336
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In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants—Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments, each at the top of its game. How has he done it? How has he consistently beaten the odds and set the competitive bar in one of the toughest trades around? In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing the business he calls "enlightened hospitality." This innovative philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and then, in descending order of priority, to the guests, the community, the suppliers, and the investors. This way of prioritizing stands the more traditional business models on their heads, but Danny considers it the foundation of every success that he and his restaurants have achieved. Some of Danny's other insights: Hospitality is present when something happens for you. It is absent when something happens to you. These two simple concepts—for and to—express it all. Context, context, context, trumps the outdated location, location, location. Shared ownership develops when guests talk about a restaurant as if it's theirs. That sense of affiliation builds trust and invariably leads to repeat business. Err on the side of generosity: You get more by first giving more. Wherever your center lies, know it, name it, believe in it. When you cede your core values to someone else, it's time to quit. Full of behind-the-scenes history on the creation of Danny's most famous restaurants and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization.



Winning

Winning Author Jack Welch
ISBN-10 9783593423357
Release 2014-03-08
Pages 400
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Jack Welch ist die größte lebende Managementlegende. General Electric wurde unter seiner Führung eines der erfolgreichsten Unternehmen der Welt. In »Winning« gibt er sein fundiertes Wissen weiter – handfeste, erprobte und garantiert wirksame Methoden – die ihn bis heute weltweit einflussreich machen. Welch verrät, was zu tun ist, um als Manager außergewöhnlich erfolgreich zu werden. »Sie werden nie wieder ein anderes Managementbuch benötigen!« Warren Buffett



Appetites

Appetites Author Anthony Bourdain
ISBN-10 9783959716673
Release 2017-04-10
Pages 304
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In Appetites stellt Anthony Bourdain seine Lieblingsgerichte vor, die ihm schon während seiner Kindheit, später in seiner Karriere als Koch und natürlich auf seinen Reisen ans Herz gewachsen sind. Doch Appetites ist weit mehr als ein Kochbuch. Es ist ein Kunstwerk. Ein Manifest. Eine Reflexion über das (richtige) Leben und ein Schlachtplan für die Küche, der dabei hilft, Gäste mit atemberaubender Effizienz in Schrecken zu versetzen. Die Fotos sind rebellisch, frech, ungeschönt, unkonventionell. Sie zeigen, wie es in einer Küche wirklich zugeht, und zelebrieren Bourdains Bad-Boy-Image auf schaurig-schöne Weise. Die Gerichte schmecken dennoch fantastisch und sollten – in Bourdains Augen – wirklich von jedem gekocht werden können.



Sweetbitter

Sweetbitter Author Stephanie Danler
ISBN-10 9783841212887
Release 2017-04-11
Pages 384
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„›Sweetbitter‹ wird eine Menge Leute hungrig machen.“ The New York Times Eigentlich wollte Tess nicht Kellnerin werden. Sie wollte ihrer provinziellen Herkunft entkommen, in die Großstadt eintauchen und endlich herausfinden, wofür sie geschaffen ist. Doch dann landet sie in einem edlen New Yorker Restaurant und es ist wie der Eintritt in ein neues Universum, in dem ganz eigene Regeln und Gesetze herrschen, in dem der falsche Wein im falschen Moment zum Verhängnis werden kann. Oder die Ignoranz gegenüber der Einzigartigkeit einer Auster. Sweetbitter ist ein großer Roman über den Genuss und die Obsession – darüber, dass man manchmal besessen sein muss, um wirklich genießen zu können. „Eine rohe, schnörkellose, beißende, wilde Liebesgeschichte.“ People Magazine



Gute Chefs essen zuletzt

Gute Chefs essen zuletzt Author Simon Sinek
ISBN-10 9783864149436
Release 2017-04-10
Pages 352
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Ohne ein gutes, verlässliches Team könnten viele Führungskräfte ihre Ziele niemals erreichen. Doch leider werden viele Teams von internen Machtkämpfen, Streitigkeiten und den daraus resultierenden Misserfolgen ausgebremst – und die Führungskräfte schaffen es dann oft auch mit Leistungsanreizen oder Belohnungen nicht, ein Team wieder in die Spur zu bekommen. Doch warum sind hier manche Vorgesetzte oft erstaunlich hilflos? Die Antwort wurde Simon Sinek während einer Unterhaltung mit einem General des Marine Corps offensichtlich. Dieser erläuterte die Tradition: »Offiziere essen immer zuletzt." Was in der Kantine noch symbolisch gemeint ist, wird auf dem Schlachtfeld todernst: Gute Anführer opfern ihren eigenen Komfort, sogar ihr eigenes Leben, zum Wohl derer, die ihnen unterstehen. Sinek überträgt diese Tradition auf Unternehmen, wo sie bedeutet, dass die Führungskraft einen sogenannten Safety Circle, einen Sicherheitskreis, bilden muss, der das Team vor Schwierigkeiten von außen schützt. Nur so bildet sich im Unternehmen eine vertrauensvolle Atmosphäre. Der Sicherheitskreis führt zu stabilen, anpassungsfähigen und selbstbewussten Teams, in denen sich jeder zugehörig fühlt und in denen alle Energie darauf verwendet wird, die gemeinsamen Ziele zu erreichen. Chefs, die bereit sind, als letzte zu essen, werden mit zutiefst loyalen Kollegen belohnt und schaffen so konfliktfreie, motivierte und erfolgreich Teams.



The Storyteller s Secret

The Storyteller s Secret Author Carmine Gallo
ISBN-10 9781466882690
Release 2016-02-23
Pages 288
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How did a Venice Beach T-shirt vendor become television's most successful producer? How did an entrepreneur who started in a garage create the most iconic product launches in business history? How did a timid pastor's son overcome a paralyzing fear of public speaking to captivate sold-out crowds at Yankee Stadium, twice? How did a human rights attorney earn TED's longest standing ovation, and how did a Facebook executive launch a movement to encourage millions of women to "lean in"? They told brilliant stories. In The Storyteller's Secret: From TED Speakers to Business Legends, Why Some Ideas Catch on and Others Don't, keynote speaker, bestselling author, and communication expert Carmine Gallo reveals the keys to telling powerful stories that inspire, motivate, educate, build brands, launch movements, and change lives. The New York Times has called a well-told story "a strategic tool with irresistible power" - the proof lies in the success stories of 50 icons, leaders, and legends featured in The Storyteller's Secret: entrepreneurs like Richard Branson, Sara Blakely, Elon Musk, Steve Jobs, and Sheryl Sandberg; spellbinding speakers like Dr. Martin Luther King, Jr., Bryan Stevenson, and Malala Yousafzai; and business leaders behind famous brands such as Starbucks, Southwest Airlines, Wynn Resorts, Whole Foods, and Pixar. Whether your goal is to educate, fundraise, inspire teams, build an award-winning culture, or to deliver memorable presentations, a story is your most valuable asset and your competitive advantage. In The Storyteller's Secret, Gallo explains why the brain is hardwired to love stories - especially rags-to-riches stories - and how the latest science can help you craft a persuasive narrative that wins hearts and minds. "The art of storytelling can be used to drive change," says billionaire entrepreneur Richard Branson. And since the next decade will see the most change our civilization has ever known, your story will radically transform your business, your life, and the lives of those you touch. Ideas that catch on are wrapped in story. Your story can change the world. Isn't it time you shared yours?



Food Lit

Food Lit Author Melissa Brackney Stoeger
ISBN-10 9781598847062
Release 2013
Pages 350
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An essential tool for assisting leisure readers interested in topics surrounding food, this unique book contains annotations and read-alikes for hundreds of nonfiction titles about the joys of comestibles and cooking.



Organizational Storytelling for Librarians

Organizational Storytelling for Librarians Author Kate Marek
ISBN-10 9780838910795
Release 2011
Pages 105
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Just as literature can be used for learning, the power of storytelling can be very effective when applied toleadership and management. Library expert and author Marek shows readers how they can use storytelling tocommunicate vision and values with A primer on how to develop storytelling skills Tips on how to use narratives to navigate change and build community Strategies for using your library's buildings and history to communicate shared goalsApplying solid management principles to a library setting, Marek provides the tools and explains the processof leading and managing through organizational storytelling.



The Connectors

The Connectors Author Maribeth Kuzmeski
ISBN-10 0470530138
Release 2009-09-08
Pages 272
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Learn the relationship-building secrets that lead to lifelong clients, repeat customers, and endless referrals In today's commoditized marketplace, no matter what product or service you sell, there's probably someone somewhere able to offer it cheaper, faster, and maybe even better. So how do you differentiate yourself from your competitors? The Connectors shows that the only thing that truly sets you apart is the quality of your relationships with your clients and customers. Everyone knows that relationships are important in business. Yet most people would admit that their relationships could be better—but don’t spend time working on the underlying skills. This book explains how to develop better, more profitable connections—as illustrated proven by some of the world’s most successful professionals. Even if you're not a “people person,” you can dramatically grow your business or your career through a few simple approaches to relationship-building. The Connectors presents a five-step methodology that lead to lifelong clients, repeat customers, and endless referrals. Inside, you'll learn how to: Stop networking and start truly connecting Create an avalanche of referrals and an army of happy customers Become a "connector," even if you’ve never been a "people person" Find your social IQ—and improve it Put relationship-building principles to work daily Focus on others and reap the rewards yourself Ask the right questions—and sell without selling Differentiate yourself through the impact you have on others In The Connectors, Maribeth Kuzmeski, founder of Red Zone Marketing, LLC, and consultant to Fortune 500 firms, shows you how to build profitable, long-lasting business relationships.



Hospitality Management

Hospitality Management Author Lyn Pont, PhD
ISBN-10 9781491733097
Release 2014-12-01
Pages 276
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Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and educator. She is the president and founder of Manners for Business, Inc. In Hospitality Management she discusses service, relationships, integrity, communications, personal image, creativity, the bottom line, and so much more. As a story teller, Dr. Pont weaves into the narrative valuable industry history and tales that support a culture of service and personal excellence. Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care. If you believe in remarkable service and have a passion for this great industry, then Hospitality Management will delight you with a treasure chest of hands-on, practical information that will assist you throughout your career. “Pont’s book is a must-read for anyone considering a career in hospitality.” —Isadore Sharp, chairman and founder, Four Seasons Hotels and Resorts “A refreshing, thorough, and necessary read for anyone dealing with the intricacies of the industry. ... A great training tool for the hospitality industry.” —Arthur J. Torno, vice president, American Airlines, Inc. “Leave it to business etiquette expert Dr. Lyn Pont to author the most comprehensive guide to providing your guests with the memorable hospitality experience they deserve.” —Martin Yang, master chef, author, food consultant, cooking show and travelogue host



BrandED

BrandED Author Eric Sheninger
ISBN-10 9781119244561
Release 2017-04-24
Pages 320
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Tell your school's story and grow your personal and school brand BrandED shows school leaders how to move beyond mascots and clever taglines to showcase their school's assets-and enhance communication with students, parents and all stakeholders. Through smart conversations about the genuine power of branding in education, this book shows how a "BrandED" mindset can improve schools by strengthening relationships, improving communication, telling your story, and increasing resources. Ideas borrowed from the world of business are adjusted for the unique needs of education. Practical tools, templates, and resources allow you to implement the strategies presented quickly and easily, while stories of real-world schools illustrate what BrandED thinking can do for your students, teachers, and community. Today's school leaders cannot remain in the ivory tower. This book will help you drive positive transformation as you craft and share the powerful story of your unique school brand. Leverage digital tools to become the storyteller-in-chief and build better community relationships Strengthen internal and external communications among students, teachers, parents, and other stakeholders Increase resources by establishing strategic partnerships and strengthening ties to key stakeholders Promote connectivity, transparency, and community to build a positive culture that extends beyond the schoolhouse door Authors Eric Sheninger and Trish Rubin, experts on school branding and change leadership, show you how BrandED thinking captures the focused spirit of the outstanding work taking place in schools every day; work that can be easily recognized, talked about, and valued. Get the word out, and invite the community in to build the positive relationships that benefit everyone.



The Challenger Sale

The Challenger Sale Author Matthew Dixon
ISBN-10 9783864147234
Release 2015-06-08
Pages 288
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Gibt es ein Rezept für Verkaufserfolg? Die meisten Führungskräfte im Vertrieb verweisen hier zuerst auf eine gute Kundenbeziehung – und sie liegen falsch damit. Die besten Verkäufer versuchen nicht nur einfach eine gute Beziehung zu ihren Kunden aufzubauen – sie stellen primär die Denkweisen und Überzeugungen ihrer Kunden in Frage. Basierend auf einer umfassenden Studie mit mehreren tausend Vertriebsmitarbeitern in unterschiedlichen Branchen und Ländern, zeigt "The Challenger Sale", dass das klassische vertriebliche Vorgehen mit dem Aufbau von Beziehungen immer weniger funktioniert, je komplexer die Lösungen sind. Doch wie unterscheiden sich Fertigkeiten, Verhaltensweisen, Wissen und Einstellung der Spitzenverkäufer vom Durchschnitt? Die Studie zeigt deutlich, dass die Verhaltensweisen, die den Challenger so erfolgreich machen, replizierbar und strukturiert vermittelbar sind. Die Autoren erklären, wie fast jeder Verkäufer, ausgestattet mit den richtigen Werkzeugen, diesen Ansatz erfolgreich umsetzen kann und so höhere Kundenbindung und letztendlich mehr Wachstum generiert. Das Buch ist eine Quelle der Inspiration und hilft dem Leser, sein Profil als Vertriebler zu analysieren und gezielt zu verändern, um am Ende kreativer und besser zu sein.



Take Your Soul to Work

Take Your Soul to Work Author Erica Brown
ISBN-10 9781476743431
Release 2015-12-01
Pages 336
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Practical, inspired, and bite-sized wisdom from renowned religious scholar Erica Brown, these daily meditations help add greater depth and purpose to your leadership. Few leaders have a plan when it comes to soul-building at work. As a result, they often find themselves spiritually or emotionally depleted, and they can lose the larger ideals that made them want to lead in the first place. Take Your Soul to Work is a daily meditational for business and nonprofit leaders looking for inspiration. Each entry focuses on a different quality, emotion, or aspiration (“on discipline,” “on compassion,” “on impermanence,” “on callousness,” “on productive narcissism”) by presenting a relevant quote, story, or question inspired by the traditions of all faiths as well as artists, poets, and business thinkers to help leaders reframe, rethink, and reset. Leaders rarely have time to reflect between the meeting, calls, and emails that eat away at the work day. With just one thought per day for the entire year, these 365 meditations will anchor, ground, and enrich corporate titans and nonprofit visionaries. Take Your Soul to Work provides spiritual nourishment and encourages leaders to steer their organizations with honesty, grace, and courage—and experience transcendence in the process.



The Routledge Handbook of Hospitality Studies

The Routledge Handbook of Hospitality Studies Author Conrad Lashley
ISBN-10 9781317395676
Release 2016-11-10
Pages 458
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In recent years there has been a growing interest in the study of hospitality as a social phenomenon. This interest has tended to arrive from two communities. The first comprises hospitality academics interested in exploring the wider meanings of hospitality as a way of better understanding guest and host relations and its implications for commercial settings. The second comprises social scientists using hosts and guests as a metaphor for understanding the relationship between host communities and guests as people from outside the community – migrants, asylum seekers and illegal immigrants. The Routledge Handbook of Hospitality Studies encourages both the study of hospitality as a human phenomenon and the study for hospitality as an industrial activity embracing the service of food, drink and accommodation. Developed from specifically commissioned original contributions from recognised authors in the field, it is the most up-to-date and definitive resource on the subject. The volume is divided into four parts: the first looks at ways of seeing hospitality from an array of social science disciplines; the second highlights the experiences of hospitality from different guest perspectives; the third explores the need to be hospitable through various time periods and social structures, and across the globe; while the final section deals with the notions of sustainability and hospitality. This handbook is interdisciplinary in coverage and is also international in scope through authorship and content. The ‘state-of-the-art’ orientation of the book is achieved through a critical view of current debates and controversies in the field as well as future research issues and trends. It is designed to be a benchmark for any future assessment of the field and its development. This handbook offers the reader a comprehensive synthesis of this discipline, conveying the latest thinking, issues and research. It will be an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study.



The Complete Idiot s Guide to Starting a Food Truck Business

The Complete Idiot s Guide to Starting a Food Truck Business Author Alan Philips
ISBN-10 9781101580158
Release 2012-04-03
Pages 304
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- Everything readers need to know to start up and operate a wildly popular mobile food business - Includes crucial marketing expertise from a successful food truck entrepreneur



Customer Care Feeding

Customer Care   Feeding Author Caroline Perkins
ISBN-10 9781453549797
Release 2010-09-17
Pages 140
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Customer Care & Feeding is a system of selling for business-to-business sales reps who want to grow their careers and increase their income. The CC&F system is based on the concept that if sales reps help their customers be profitable – and only work with customers that they can help be profitable – then profitability for the reps and for the reps’ companies will follow. The book is filled with examples and tips from successful sales professionals in the foodservice distribution industry, one of the most challenging selling environments. The principles of CC&F apply to face-to-face selling relationships in any industry. To support the wealth of customer-focused, solutions-selling ideas in the book, there are quizzes and discussion topics to ensure a valuable learning experience.



Tourism Management

Tourism Management Author Arch G. Woodside
ISBN-10 9781845933241
Release 2007-12-18
Pages 528
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Planning and implementing successful tourism programmes requires in depth predictions of tourist behaviour. This title provides coverage of sense making, planning, implementing, evaluating and administering tourism marketing and management programmes. It offers useful descriptions, tools, and examples of tourism management decision-making.