It s Not About the Coffee

It s Not About the Coffee Author Howard Behar
ISBN-10 9781101216538
Release 2007-12-27
Pages 208
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During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.



It s Not about the Coffee

It s Not about the Coffee Author Howard Behar
ISBN-10 1591842727
Release 2009
Pages 183
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Leadership.



It s Not about the Coffee

It s Not about the Coffee Author Howard Behar
ISBN-10 1591841925
Release 2007
Pages 183
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A Starbucks executive reveals how to draw on the successful coffee-house chain's examples in order to promote business success, sharing inside stories about key turning points in Starbucks' history to illustrate how the company came to embrace its philosophy about putting people ahead of profits.



Leadership Today

Leadership Today Author Joan Marques
ISBN-10 9783319310367
Release 2016-08-24
Pages 419
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This textbook provides a clear understanding of leadership needs in today’s business world, explained within the scope of hard and soft leadership skills. It captures qualities and skills such as spirituality, empathy, moral behavior, mindfulness, empathy, problem solving, self-confidence, ambition, knowledge, global understanding, and information technology. This text explains and provides guidelines for the implementation of each skill and includes examples from contemporary and historical leaders inviting the reader to consider each quality and engage in self-reflection. This book deviates from excessive theoretical descriptions presenting a timely, hands-on approach to leadership. Even though leadership, as a phenomenon, has been studied extensively in the past decades, it remains a challenge as times, needs, and perceptions change and the world increasingly merges into a global village. Numerous leadership styles have been developed, varying from resonant, servant, and laissez faire, to authentic, authoritative, and coercive; from charismatic and team, to transformational and transactional leadership. And while each leadership style harbors a wealth of qualities, strategies, and behavioral guidelines toward successful implementation, there are critical overarching themes that keep emerging, regardless of the “label” one chooses. In recent years, an important distinction has been established in leadership qualities: soft and hard skills. Soft skills are reflective in nature, and entail qualities such as empathy, motivation, self-awareness, self-regulation, and social skills. In leadership performance, the application of soft skills entails a combination of interpersonal and social skills. Hard skills are more of a measurable nature. They encompass analytical and technical skills. Both soft and hard skills are important for leaders because they complement one another. Featuring contributions form academics and professionals from around the world, this text will be of interest to students, researchers, professionals in business and leadership who aspire to lead beyond their immediate environment.



The Magic Cup

The Magic Cup Author Howard Behar
ISBN-10 9781455538997
Release 2016-03-29
Pages 144
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We all love the fairy tales we grew up on, creating a world in which good always wins over evil, where those whose hearts are true and who do the right thing come out on top. But, grown-up competition for success is rough, even cutthroat, and we've often heard that nice guys finish last. Not according to Howard Behar, whose career as one of the three leaders who built the Starbucks organization most definitely proves that nice guys finish first. In THE MAGIC CUP, Behar spins an engaging corporate tale to teach us exactly how we can do the same thing. The story revolves around Vince Steadfast, the newly named CEO of imaginary manufacturer Verity Glassworks, which has fallen on difficult times. Vince is hired to help the once iconic company return to its glory days, and he brings with him a parting gift from his mentor and former boss: a stunning crystal coffee cup from Verity's halcyon days. The cup turns out to be magic - truly - and helps him come to understand and reinvigorate the values that Verity has misplaced along the way. As Vince and his new team make their way to (and through) many challenges, including the aptly named Worthy Way, Perilous Passage and Arduous Stair, the cup fills with a gold elixir and the universal truths that they learn to embrace - such as Responsibility, Forgiveness and Courage - magically become engraved in the glass. In the tradition of great parable writers throughout history, Behar quickly involves us in an engrossing fantasy, continually challenging us to compare each situation with our own real-life experiences. The story of THE MAGIC CUP helps each of us discover that only by acting on sound moral principles can we fill our own cups with the personal and professional success and satisfaction we seek.



Pour Your Heart Into It

Pour Your Heart Into It Author Howard Schultz
ISBN-10 9781401304928
Release 2012-05-22
Pages 368
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In Pour Your Heart Into It, CEO Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience. The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into a company with over sixteen hundred stores worldwide and a new one opening every single business day. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee satisfaction. Marketers, managers, and aspiring entrepreneurs will discover how to turn passion into profit in this definitive chronicle of the company that "has changed everything... from our tastes to our language to the face of Main Street" (Fortune).



Onward

Onward Author Howard Schultz
ISBN-10 1609613465
Release 2012-03-27
Pages 384
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In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity.



Personal and Organizational Excellence through Servant Leadership

Personal and Organizational Excellence through Servant Leadership Author Sen Sendjaya
ISBN-10 9783319161969
Release 2015-04-29
Pages 136
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This book provides an evidence-based actionable framework and measure of servant leadership to help management practitioners build effective and ethical workplaces. It explains the reasons why the best workplaces such as Starbucks, Southwest Airlines, Ritz-Carlton and ServiceMaster apply servant leadership. Servant leadership is an intellectually compelling and emotionally satisfying theory of leadership with relevance and application to the workplace settings. Based on multiple rigorous studies in the Western and Eastern contexts, the book outlines the six dimensions of servant leadership and the impacts they have on key outcomes such as citizenship behaviors, job satisfaction, team creativity and innovation, and organizational performance. The book outlines a measurement instrument that can be used for leadership assessment, selection and training purposes and to develop strategies to leverage the six behavioral dimensions of servant leadership at the personal, team and organizational level.



Leading the Starbucks Way 5 Principles for Connecting with Your Customers Your Products and Your People

Leading the Starbucks Way  5 Principles for Connecting with Your Customers  Your Products and Your People Author Joseph Michelli
ISBN-10 9780071801263
Release 2013-09-06
Pages 256
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Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices. Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies. In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: Savor and Elevate Love to Be Loved Reach for Common Ground Mobilize the Connection Cherish and Challenge Your Legacy Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer. In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges. Praise for Leading the Starbucks Way “Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!” Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level “Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.” Brian Tracy, author of Full Engagement “Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.” Robert Spector, author of The Nordstrom Way “Leading the Starbucks Way provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.” John Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup "Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience." Kirkus Reviews



Starbucked

Starbucked Author Taylor Clark
ISBN-10 9781444765380
Release 2013-02-28
Pages 304
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STARBUCKED is the first book to explore the incredible rise of the Starbucks Corporation and the caffeine-crazy culture that fuelled its success. Part Fast Food Nation, part social history, STARBUCKED combines investigative heft with witty cultural observation. How did Starbucks become an international juggernaut? What made the company so beloved that more than 40 million customers visit every week, yet so loathed that protestors have firebombed its stores? Why did Americans suddenly become willing to pay $4.50 for a cup of coffee? And why did the world follow? Taylor Clark provides an objective, meticulously reported look at how Starbucks manipulates psyches and social habits to snare loyal customers, and why many of the things we think we know about the coffee chain are false.



How Starbucks Saved My Life

How Starbucks Saved My Life Author Michael Gill
ISBN-10 9780007369966
Release 2012-04-12
Pages 272
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A candid, moving and inspirational memoir about a high-flying business man who is forced to re-evaluate his life and values when he suddenly loses everything and goes to work in Starbucks.



The Power of Habit

The Power of Habit Author Charles Duhigg
ISBN-10 9781409038696
Release 2012-04-05
Pages 400
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In The Power of Habit, award-winning New York Times business reporter Charles Duhigg takes us to the thrilling edge of scientific discoveries that explain why habits exist and how they can be changed. With penetrating intelligence and an ability to distill vast amounts of information into engrossing narratives, Duhigg brings to life a whole new understanding of human nature and its potential for transformation. Along the way we learn why some people and companies struggle to change, despite years of trying, while others seem to remake themselves overnight. We visit laboratories where neuroscientists explore how habits work and where, exactly, they reside in our brains. We discover how the right habits were crucial to the success of Olympic swimmer Michael Phelps, Starbucks CEO Howard Schultz, and civil-rights hero Martin Luther King, Jr. We go inside Procter & Gamble, Target superstores, Rick Warren's Saddleback Church, NFL locker rooms, and the nation's largest hospitals and see how implementing so-called keystone habits can earn billions and mean the difference between failure and success, life and death. At its core, The Power of Habit contains an exhilarating argument: The key to exercising regularly, losing weight, raising exceptional children, becoming more productive, building revolutionary companies and social movements, and achieving success is understanding how habits work. Habits aren't destiny. As Charles Duhigg shows, by harnessing this new science, we can transform our businesses, our communities, and our lives.



The Millionaire Fastlane

The Millionaire Fastlane Author MJ DeMarco
ISBN-10 9780984358106
Release 2011-01-04
Pages 336
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Is the financial plan of mediocrity -- a dream-stealing, soul-sucking dogma known as "The Slowlane" your plan for creating wealth? You know how it goes; it sounds a lil something like this: "Go to school, get a good job, save 10% of your paycheck, buy a used car, cancel the movie channels, quit drinking expensive Starbucks mocha lattes, save and penny-pinch your life away, trust your life-savings to the stock market, and one day, when you are oh, say, 65 years old, you can retire rich." The mainstream financial gurus have sold you blindly down the river to a great financial gamble: You've been hoodwinked to believe that wealth can be created by recklessly trusting in the uncontrollable and unpredictable markets: the housing market, the stock market, and the job market. This impotent financial gamble dubiously promises wealth in a wheelchair -- sacrifice your adult life for a financial plan that reaps dividends in the twilight of life. Accept the Slowlane as your blueprint for wealth and your financial future will blow carelessly asunder on a sailboat of HOPE: HOPE you can find a job and keep it, HOPE the stock market doesn't tank, HOPE the economy rebounds, HOPE, HOPE, and HOPE. Do you really want HOPE to be the centerpiece for your family's financial plan? Drive the Slowlane road and you will find your life deteriorate into a miserable exhibition about what you cannot do, versus what you can. For those who don't want a lifetime subscription to "settle-for-less" and a slight chance of elderly riches, there is an alternative; an expressway to extraordinary wealth that can burn a trail to financial independence faster than any road out there. Why jobs, 401(k)s, mutual funds, and 40-years of mindless frugality will never make you rich young. Why most entrepreneurs fail and how to immediately put the odds in your favor. The real law of wealth: Leverage this and wealth has no choice but to be magnetized to you. The leading cause of poorness: Change this and you change everything. How the rich really get rich - and no, it has nothing to do with a paycheck or a 401K match. Why the guru's grand deity - compound interest - is an impotent wealth accelerator. Why the guru myth of "do what you love" will most likely keep you poor, not rich. And 250+ more poverty busting distinctions... Demand the Fastlane, an alternative road-to-wealth; one that actually ignites dreams and creates millionaires young, not old. Change lanes and find your explosive wealth accelerator. Hit the Fastlane, crack the code to wealth, and find out how to live rich for a lifetime.



No Logo

No Logo Author Naomi Klein
ISBN-10 000734077X
Release 2010-01
Pages 502
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By the time you're twenty-one, you'll have seen or heard a million advertisements. But you won't be happier for it. No Logo was a book that defined a generation, when it was first published in 1999. For its 10th anniversary, Naomi Klein has updated this iconic book.



A Little Something Different

A Little Something Different Author Sandy Hall
ISBN-10 9781250061775
Release 2014-08-26
Pages 272
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The distinctive new crowdsourced publishing imprint Swoon Reads proudly presents its first published novel—an irresistibly sweet romance between two college students told from 14 different viewpoints. The creative writing teacher, the delivery guy, the local Starbucks baristas, his best friend, her roommate, and the squirrel in the park all have one thing in common—they believe that Gabe and Lea should get together. Lea and Gabe are in the same creative writing class. They get the same pop culture references, order the same Chinese food, and hang out in the same places. Unfortunately, Lea is reserved, Gabe has issues, and despite their initial mutual crush, it looks like they are never going to work things out. But somehow even when nothing is going on, something is happening between them, and everyone can see it. You'll be rooting for Gabe and Lea too, in Sandy Hall's quirky, completely original novel A Little Something Different, chosen by readers, writes, and publishers, to be the debut titles for the new Swoon Reads imprint!



For Love of Country

For Love of Country Author Howard Schultz
ISBN-10 9781101874462
Release 2014-11-04
Pages 224
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A celebration of the extraordinary courage, dedication, and sacrifice of this generation of American veterans on the battlefield and their equally valuable contributions on the home front. Because so few of us now serve in the military, our men and women in uniform have become strangers to us. We stand up at athletic events to honor them, but we hardly know their true measure. Here, Starbucks CEO and longtime veterans’ advocate Howard Schultz and National Book Award finalist Rajiv Chandrasekaran of The Washington Post offer an enlightening, inspiring corrective. The authors honor acts of uncommon valor in Iraq and Afghanistan, including an Army sergeant who repeatedly runs through a storm of gunfire to save the lives of his wounded comrades; two Marines who sacrifice their lives to halt an oncoming truck bomb and protect thirty-three of their brothers in arms; a sixty-year-old doctor who joins the Navy to honor his fallen son. We also see how veterans make vital contributions once they return home, drawing on their leadership skills and commitment to service: former soldiers who aid residents in rebuilding after natural disasters; a former infantry officer who trades in a Pentagon job to teach in an inner-city neighborhood; a retired general leading efforts to improve treatments for brain-injured troops; the spouse of a severely injured soldier assisting families in similar positions. These powerful, unforgettable stories demonstrate just how indebted we are to those who protect us and what they have to offer our nation when their military service is done.



Strategor 7e d

Strategor   7e   d Author Laurence Lehmann-Ortega
ISBN-10 9782100750023
Release 2016-05-18
Pages 736
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STRATEGOR est l’ouvrage de stratégie le plus vendu en France. Adopté par les étudiants des écoles de management, des IAE et des universités, c’est aussi la référence pour les consultants et pour les responsables d’entreprises. Avec cette 7e édition enrichie de nouveaux cas et axée sur l’impact du digital, STRATEGOR est à la pointe de la pédagogie et des enjeux des entreprises. Conçu et rédigé par 32 auteurs, STRATEGOR bénéficie de leur expertise académique et professionnelle en tant que professeurs, consultants, managers et décideurs d’entreprises. Les + STRATEGOR COMPLET : l’alliance efficace des connaissances théoriques, des méthodes opérationnelles et des cas réels d’entreprises variées. À JOUR : l’accent sur l’innovation et le digital via de nouveaux exemples et cas d’entreprise. PRATIQUE : 40 fiches pratiques pour employer les outils de la stratégie, des figures pour mémoriser les modèles, des points-clés pour retenir l’essentiel. ENRICHI : les corrigés des 72 cas d’entreprise et la présentation de 25 grands auteurs de la stratégie en compléments en ligne à consulter sur dunod.com.