Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): With Expanded Coverage of Parature, ADX and FieldOne

Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): With Expanded Coverage of Parature, ADX and FieldOne Author Marc Wolenik
ISBN-10 0672337606
ISBN-13 9780672337604
Year 2016-09-19
Pages 1520
Language English
Publisher Sams Publishing
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Microsoft DynamicsCRM 2016 Unleashed presents start to finish guidance for planning customizing deploying integrating managing and securing every new Online and On Premises version of Dynamics CRM 2016 Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring customizing and operating Dynamics to serve your organizations unique needs He illuminates Microsofts renewed focus on services via the Interactive Service Hub ISH and advanced cross platform mobile client support Youll also find extensive new coverage of key enhancements including xRM Adxstudio Portals FieldOne Parature Voice of the Customer and FantasySalesTeam gamification In addition this book is part of Sams Content Update Program As Microsoft updates features of Windows 10 sections of this book will be updated or new sections will be added to match the updates to the software The updates will be delivered to you via a free Web Edition of this book which can be accessed with any Internet connection Woleniks example rich guidance will be invaluable to every IT professional who intends to work with Dynamics CRM 2016 regardless of her experience with Dynamics Salesforce or other CRM solutions Drawing on extensive insider knowledge he systematically explains how Dynamics CRM 2016 works why it works that way and how to maximize its value Youll find proven best practices for using every significant Dynamics capabilityinformation available in no other book Detailed information on how to Compare each version of Dynamics CRM 2016 make your best choice and deploy painlessly Leverage Dynamics CRM 2016 as a complete customer engagement solution for all channels and devices Quickly apply capabilities that previously required extensive programming or complex workarounds Efficiently manage accounts leads campaigns collateral cases contacts opportunities orders products quotes invoices teams and more Integrate schedules cases contacts and product service information Build powerful automated workflows processes and complete solutions Customize product catalogs to reduce SKUs create bundles and define up sells or cross sells Capture the Voice of the Customer with powerful new survey tools Build state of the art customer service dashboards Create seamless mobile optimized self service web portals with Adxstudio Make CRM more fun and compelling with FantasySalesTeam games Extend Dynamics CRM 2016 with custom plug ins and add ons

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